The Manager’s Toolbox to Manage a Complex Workplace

An employee calls from the hospital, unable to get to work because of a parent’s midnight fall at home.

An employee shares an incredibly personal experience – she’s caring for her mother and her brother, both of whom are dying.

An employee requests flexibility in his work schedule because his partner has been diagnosed with early onset Alzheimer’s disease.

Our work life now includes our life’s work – caring for a family member with a chronic illness or disease or injury. As managers, how do you make room for both in the workplace? How do you find the words to console an employee in a heartbreaking and heart-wrenching experience that can last years?

Our training helps managers respond appropriately so that employees receive support at their home-away-from-home (the workplace) and so that the workplace continues.

Caregiving impacts the workplace: More than 40 million persons in the U.S. provide care to a family member; six in 10 of these individuals also work. Through our training program, managers and employers communicate effectively with their employees who care to ensure the workplace and family caregivers keep working. (A family caregiver is an individual who cares for a family member, like a spouse or parent, or a friend.)

With our three-hour training program, managers and employers gain an insight into a personal caregiving experience. Because of the insights they gain, these managers and employers can now better manage their workplace when an employee becomes a family caregiver.

We’ve been approved to provide 3 PDCs for the SHRM-CPSM or SHRM-SCPSM. In addition, we can offer 3 CEUs for:

  • health professionals in Illinois
  • Certified Dementia Practitioners, Certified Senior Advisors and nurses in all 50 states.

Scroll down for more details about CEUs.

The training program objectives are:

  1. To educate managers and employers about a caregiving experience and the worries, concerns and stresses a working family caregiver experiences.
  2. To provide managers and employers with skills and techniques so effective communication with caregiving employees about their experiences and their work load happens.
  3. To help employers and managers become comfortable with emotional discussions with caregiving employees, who are often going through the worst experiences in their lifetime.
  4. To ensure managers and employers are prepared for the impact of caregiving experiences on their workplace so the business continues while employees manage caregiving responsibilities.


1. A Caregiving Overview

  1. Gan insight into the experience of working while caring for a family member.
  2. Understand the strategies to manage the impact of a caregiving crisis on the workplace.

2. Effective Communication

  1. Learn three key skills to use during difficult conversations with employees.
  2. Practice these skills so they can be implemented in the workplace.

3. Manage the Emotions

  1. Receive skills in order to become comfortable with employees going through a deeply emotional experience.
  2. Apply techniques learned which can be used during workplace communications.

Denise M. Brown, Trainer
Denise launched The Caregiving Years Training Academy in March 2020 after selling, an online community she launched in 1996. Between 1999 and 2018, Denise led Lunch and Learn workshops at employers located in the Midwest on behalf of Employee Assistance Programs and Work/Life Benefit companies. Attendees to her seminars consistently rated her sessions as “Excellent” or “Very Good.” Learn more about Denise.

To schedule this training for your managers, schedule a phone call with Denise. You also can call her at 773-343-6341 or send her an email.


We’ve been approved to provide 3 continuing education hours for those Illinois professionals who attend The Manager’s Toolbox to Manage a Complex Workplace. Continuing education hours are provided by the Continuing Education Institute of Illinois.

The Illinois professions provided for are:

  • Certified Dementia Practitioner®
  • Certified Senior Advisor®
  • Counselor-Professional/Clinical
  • Dental Hygienist
  • Dietitian/Nutritionist
  • Marriage and Family Counselor
  • Nurse (APN, RN, LPN)
  • Nursing Home Administrator
  • Occupational Therapist
  • Physician
  • Psychologist
  • Physical Therapist
  • Respiratory Therapist
  • Social Worker

Certified Dementia Practitioner® and Certified Senior Advisor®
We also can provide continuing education credits for Certified Dementia Practicioners® and Certified Senior Advisors® in all 50 states.

We can provide continuing education credits for nurses in all 50 states.

SHRM Professional Development Credits
This program is valid for 3 PDCs for the SHRM-CPSM or SHRM-SCPSM in all 50 states.

Professional Coaches
Professional coaches can earn 3 hours for resource development in all 50 states.