Become a Conflict Resolution Strategist
Help family caregivers navigate the conflicts and disputes that arise during caregiving. Empower them with strategies, skills, and knowledge to manage disagreements and reduce the stress that conflict creates.
$399
Investment in your conflict resolution training (value $997)
23 CEUs
Continuing education available for healthcare professionals
Ongoing Access
Keep resources while your certification remains active
Program Overview
As a Conflict Resolution Strategist™, you help family caregivers manage the conflicts and disputes that happen during a caregiving experience. You act as a sounding board, supportive listener, and effective strategist. This 16-hour training program prepares you to empower family caregivers with skills, tools, and knowledge to navigate disagreements while reducing the emotional impact of conflict on their daily lives.
Caregiving families often face conflicts: disagreements about treatments, care plans, budgets, and decisions. The primary caregiver frequently becomes the negotiator and peacemaker. You'll learn to help them manage current conflicts, plan to prevent future ones, and heal from the emotional toll conflicts take.
What's Included (16 Hours Total)
📚 10 Hours: Caregiving Master Classes (On-Demand)
Gain insights into the caregiving experience and the conflicts that emerge.
- • The Art of Listening
- • The Caregiving Fatigues
- • The 19 Caregiving Systems
- • Grieving After Caregiving
- • The Six Caregiving Stages
- • Resilience During Caregiving
- • The Family Caregiver's House of Cards
- • Create Your Daily Healing Plan
📖 Required Reading (Self-Paced)
Deepen your understanding through three books by Denise M. Brown:
- • The Caregiving Years: Your Guide to Navigating the Six Caregiving Stages
- • Healing Words, Soothing Strategies for Your Caregiving Fatigues
- • After Caregiving Ends, A Guide to Beginning Again
🌐 6 Hours: Live Training (Virtual)
Learn directly from Denise M. Brown. Training held over two Wednesdays (1st and 3rd) at 3 p.m. ET (2 p.m. CT, Noon PT).
- • Three-Prong Communication Strategy for conflict situations
- • Understanding common caregiving disputes
- • Stress caused by conflicts—the why's, who's, how's, when's
- • Supporting the "David" against the "Goliath"
- • Practice creating and delivering conflict resolution strategies
💼 Proprietary Tools & Resources
Access powerful planning tools and community support:
- • Conflict Resolution Plans (Future & Current)
- • The Daily Healing Plan for emotional recovery
- • Caregiving Wheels for discussing conflicts
- • Volume discounts on Denise's books for attendees
- • Private community with quarterly meetings
- • Fresh, timely content for your practice
Who Should Take This Training?
The Conflict Resolution Strategist training is designed for professionals and individuals who support family caregivers:
👥 Social Workers & Case Managers
Help clients navigate family disputes and develop conflict resolution strategies.
💼 Financial Planners
Address conflicts arising from financial decisions and estate planning discussions.
⛪ Faith-Based Leaders
Help faith community members navigate conflicts while honoring shared values.
🏢 Nonprofit Professionals
Support clients managing family disputes through your organization's services.
👨👩👧 Family Caregivers
Understand your own conflict patterns and develop strategies to manage disputes.
🤝 Mediators & Coaches
Add specialized caregiving conflict expertise to your mediation or coaching practice.
How It Works
📚 Complete Master Classes
Access 10 hours of on-demand training on caregiving and conflict dynamics. Learn at your own pace.
📖 Read Required Books
Study three books by Denise M. Brown to deepen your understanding of caregiving conflicts.
🌐 Join Live Training
Connect with Denise for 6 hours across two Wednesdays. Learn strategies and practice with classmates.
✓ Create Plans & Get Certified
Develop conflict resolution strategies with 5 individuals and pass your exam to earn certification.
What You'll Learn
During training, you'll develop comprehensive knowledge of caregiving conflicts and resolution strategies:
Understanding Conflicts
- The Six Caregiving Stages and how conflict emerges in each
- The 19 Caregiving Systems and disputes over resource allocation
- The 12 Caregiving Fatigues and how they fuel disagreements
- The Family Caregiver's House of Cards and conflict impact
- Why family caregivers become negotiators and peacemakers
- Common caregiving disputes and their patterns
Resolution Skills
- Three-Prong Communication Strategy for conflict situations
- Listening skills that defuse tension and promote understanding
- Understanding stress caused by conflicts—why, who, how, when
- Supporting the "David" against the "Goliath" family dynamics
- Creating plans to manage future conflicts
- Creating plans to cope with current conflicts
- Knowing when to refer to mediators, attorneys, or therapists
- Healing from the emotional toll of family disputes
Your Conflict Resolution Tools
You'll have access to proprietary Caregiving Wheels and planning tools designed to help family caregivers understand and manage conflicts effectively.
Conflict Impact Wheel
Name the Conflict Wheel
Daily Healing Plan
💡 How to Use These Tools
- Conflict Impact Wheel: Help families understand how conflicts impact their daily lives, relationships, and caregiving
- Name the Conflict Wheel: Guide conversations about identifying, naming, and articulating the specific disputes they're experiencing
- Plan to Manage Future Conflicts: Help families develop proactive strategies to prevent or minimize future disagreements
- Plan to Cope with Current Conflicts: Create actionable strategies to manage conflicts happening right now
- Daily Healing Plan: Support families healing from the emotional wounds disputes have caused
Certification Requirements
You'll become a Conflict Resolution Strategist™ after completing:
✓ Complete Master Classes
Finish all 10 hours of Master Classes and pass their exams.
✓ Read Required Books
Study the three books by Denise M. Brown to deepen your knowledge.
✓ Attend Live Training
Participate in the 6-hour live training (two 3-hour sessions).
✓ Practice Plans
Create Conflict Resolution Plans with 5 different individuals.
✓ Pass Exam
Demonstrate your understanding of conflict resolution strategies and caregiving dynamics.
✓ Share Your Experience
Have the opportunity to share your own experiences with family conflicts during live training.
Timeline: Complete all requirements within 90 days of your final live training date. Those completing after 91 days incur a $200 penalty fee. Plan your practice plans and exam completion strategically within this timeframe.
Certification Renewal
Your Conflict Resolution Strategist™ certification is valid for two years. Here's how renewal works:
Renewal Requirements
- 🔄 Attend Live Training
Refresh your skills and stay current with conflict resolution strategies - ✅ Pass Renewal Exam
Demonstrate continued competency in conflict resolution and caregiving dynamics - 💰 Pay $100 Renewal Fee
Maintain your certification and use of proprietary tools
💎 Ongoing Access & License
As long as you maintain your certification through renewal, you maintain your license to use our proprietary tools (Conflict Resolution Plans, Daily Healing Plan, Caregiving Wheels) and retain unlimited access to all training materials and resources.
You also keep your access to our private strategist community for ongoing support, learning, and connection with fellow professionals managing caregiver conflicts.
Your Opportunities as a Conflict Resolution Strategist
🤝 Support Stressed Caregivers
Help family caregivers navigate the conflicts and disputes that arise during caregiving.
💼 Expand Your Services
Add conflict resolution expertise to your social work, financial planning, mediation, or coaching practice.
⛪ Serve Your Community
Help your workplace, faith community, or nonprofit support caregivers managing family disputes.
📈 Make a Difference
Reduce the stress and emotional toll conflicts create for families navigating caregiving.
Meet Your Trainer
Denise M. Brown
Your trainer is Denise M. Brown, founder of The Caregiving Years Training Academy. She has negotiated conflict within her family for decades—managing disputes during her parents' hospitalizations, special family events, her brother's sudden death, and her mother's end-of-life care.
She also navigated professional conflicts, winning battles against organizations that used her content without permission and engaged in fraudulent activity. These experiences inspire her to help others manage their caregiving conflicts.
With 30+ years of professional caregiving expertise and 35 years of personal caregiving experience, Denise brings authentic, hard-won wisdom to her training. She's been featured in The Wall Street Journal, The New York Times, USA Today, and Time magazine.
Denise M. Brown
Founder & Trainer
30+ years of professional caregiving expertise. 35 years of personal caregiving experience including managing significant family conflicts. 2017 Next Avenue Influencer in Aging. Featured in The Wall Street Journal, The New York Times, USA Today, and Time.
Continuing Education Credits Available
We've been approved to provide 23 continuing education hours for healthcare professionals and coaches who complete our Conflict Resolution Strategist™ training program. Credits are provided by the Continuing Education Institute of Illinois.
All 50 States
- Certified Dementia Practitioners®
- Certified Senior Advisors®
- Nurses
- Professional Coaches (23 PDCs)
- SHRM Professionals (23 PDCs)
Illinois + Neighboring States
- All Illinois healthcare professions
- Social workers in Indiana, Iowa, and Wisconsin
- Check our CEU provider map for your state
Need credits for another profession? We're approved for healthcare professionals throughout the United States. Check the map from our CEU provider to see if your profession is included. Don't see yours? Email Denise to inquire.
Enhance Your Services: Bundle with Facilitator Training
Expand your impact by adding our Certified Caregiving Facilitator program. Help families both manage conflicts AND lead support groups where they can share and support each other.
Conflict Resolution Strategist + Certified Caregiving Facilitator
Bundle and save! $498 (normally $798)
Lead caregiving support groups while offering individual conflict resolution coaching. You'll also receive our Certified Caregiving Advocate training at no charge!
Explore Bundle →Ready to Become a Conflict Resolution Strategist?
Complete Training (Value: $997)
Includes 16 hours of comprehensive training, 10 Master Classes, 3 required books, 6 hours of live training with Denise, proprietary planning tools (Plan to Manage Future Conflicts, Plan to Cope with Current Conflicts, Daily Healing Plan), Caregiving Wheels, and community access.
Enroll NowHave Questions?
Connect with Denise directly to discuss how the Conflict Resolution Strategist training can help you support family caregivers managing caregiving conflicts.
Explore Other Programs
Combine conflict resolution training with other certifications to offer comprehensive caregiving support.
Certified Caregiving Facilitator
Lead support groups alongside your conflict resolution coaching services.
Learn More →Certified Caregiving Guide
Deliver the Caregiving Stages workshop to educate families navigating conflict.
Learn More →Certified Caregiving Advocate
Start with foundational caregiving training to launch your strategy practice.
Learn More →View All Programs
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Take the first step toward becoming a Conflict Resolution Strategist today.
Enroll NowQuestions about training dates? Check our Training Dates Calendar to see upcoming sessions.
