Become a Conflict Resolution Strategist


As a Conflict Resolution Strategist, you help family caregivers manage the conflicts and disputes that happen during a caregiving experience.

You act as a sounding board, supportive listener and effective strategist.

We hope our family members will be on the same page. We cross our fingers that our family members will agree on decisions about treatments, care plans and budgets.

In truth, a caregiving experience seems to inspire disputes, conflicts and disagreements. Often, it's the primary family caregiver that becomes the negotiator, go-between and deal making.

The role of diplomat can be a tough and lonely place to be.

Every family caregiver needs to connect with a professional who can help them plan to manage future disputes and strategize to cope with current disputes.

As a Conflict Resolution Strategist, you empower family caregivers with skills, tools and knowledge. You also help them manage the impact of conflicts and disputes on their day-to-day lives.

You teach family caregivers how to manage the conflicts, disputes and disagreements. You help the family caregiver with timely referrals when a mediator, attorney or therapist can be an effective source of help and support.

This training program is for financial planners, social workers and professionals who support family caregivers through case management services, a house of worship or a non-profit.

You'll also find this training helpful if you are the one in the family that manages and feels the impact of the conflict.

If you would like to offer this service through a business you start, consider our Certified Caregiving Consultant or Comfort Care Family Coach training. These coaching and consulting programs include this training.

More than 30 Years of Insights

Denise M. Brown has negotiated conflict within her family for decades. She managed family conflict during her parents' hospitalizations, special family events, her brother's sudden death and her mother's end-of-life care. She also helped her mom see her grandchildren when a sibling blocked access.

In addition, she managed disputes in her professional career, winning battles against organizations which used her content without her permission and engaged in fraudulent activity.

Her experience with conflicts and disputes inspired her to help others manage theirs.


We can provide 23 CEUs for Certified Senior Advisors™, Certified Dementia Practitioners™ and nurses in all 50 states. We also can provide CEUs for various health care professionals throughout the United States. Scroll down for more details.

Your Investment

You complete 10 hours of on-demand training and then join 6 hours of live training to gain insights into the strategies you can help family caregivers create. You receive immediate access to the on-demand training after enrolling.

Our live training happens over two Wednesdays -- the first and third Wednesdays for three hours beginning at 3 p.m. ET (2 p.m. CT, Noon. PT). Check our training dates calendar.

The cost of our Conflict Resolution Strategist training program is $647.

Interested in offering this training to your team? Reach out to Denise for details on volume discounts.

Enroll via the widget at the bottom of the page.

Ready to go? Enroll in our Conflict Resolution Strategist program.

Add Our Facilitator Training and Save

You save when you add our Certified Caregiving Facilitator to your purchase of our Conflict Resolution Strategist training. Our Facilitator training empowers you with skills to manage challenging behavior that can occur in a support group and to create the meaningful conversations your group members want.

You'll also receive our Certified Caregiving Advocate training at no charge.

Your price: $797. You save: $150.

Enroll in our Strategist and Facilitator courses.

Resolution Strategist Training Program Details

The Conflict Resolution Strategist training program includes:

  • 10 hours of on-demand videos (our Caregiving Master Classes). These classes provide helpful insights into the caregiving experience.
  • Three books written by Denise
    • The Caregiving Years: Your Guide to Navigating the Six Caregiving Stages
    • Healing Words, Soothing Strategies for Your Caregiving Fatigues
    • After Caregiving Ends, A Guide to Beginning Again
  • Volume discounts on Denise's books for your attendees
  • Conflict Resolution Plans to guide your discussions
  • The Daily Healing Plan to help family caregiver heal their heartache
  • 6 hours of live training to gain insights into the strategies you can help family caregivers create. You'll also practice developing these strategies. Our live training happens over two Wednesdays -- the first and third Wednesdays for three hours beginning at 3 p.m. ET (2 p.m. CT, Noon. PT). Check our training dates calendar.
  • Your own group for family caregivers in your community through Caring Our Way
  • Ongoing content to ensure your plans offer relevant strategies
  • A private group for and quarterly meetings with our Strategists to connect, share and support.

You renew your certification every two years.

After enrolling, you'll receive immediate access to the Caregiving Master Classes. After completing the Master Classes, you'll join a live six-hour training.

You can access our course through our website and through our community, Caring Our Way. You'll schedule your live training dates through Caring Our Way. (Your course includes instructions on how to join Caring Our Way and schedule your live training.)

Strategies to Manage the Disputes

A conflict can leave family caregivers struggling to find the words to describe the dispute and stuck in trying to figure out a way to manage. Our Caregiving Wheels provide simple prompts to help a family caregivers focus as well as strategies to manage the heartache.

Our Conflict Resolution Strategist training includes these tools which become three plans to use with family caregivers:

  • The Plan to Manage Future Conflicts
  • The Plan to Cope with Current Conflicts
  • The Daily Healing Plan

Caregiving Master Classes

The Art of Listening

To listen is to teach. We'll help you hone your listening skills so you can hear your audience in order to meet their needs.

The Caregiving Fatigues

You’ll identify which fatigue family caregivers may be experiencing and learn how you can help them feel better.

The 17 Caregiving Systems

Learn about the 17 systems and how family caregivers often navigate multiple systems at once.

Grieving After Caregiving

We’ll offer ideas on how you can support grieving former family caregivers as they begin again.

The Six Caregiving Stages

Denise walks you through the concept so you understand the details and nuances of each stage.

Resilience During Caregiving

We take a closer look at what drains us during our caregiving experience and discuss ways to find and keep our energy.

The Family Caregiver's House of Cards

We’ll talk about ways you can support family caregivers so they can receive help and support without jeopardizing their house of cards.

The Daily Healing Plan

Disputes can break our hearts. With The Daily Healing Plan, we help family caregivers take care of their heartbreak.

Live Training

After completing your Master Classes and their exams, you'll join Denise for six hours of live, virtual training. You can choose when you join the virtual training, which we hold over two Wednesdays -- the first and third Wednesdays for three hours beginning at 3 p.m. ET (2 p.m. CT, Noon. PT).

Our next live training dates are October 4 and 18.

Live Training Agenda

Our live training includes:

  • Training on our Three-Prong Communication Strategy to relieve a family caregiver's stress
  • Listening Exercise
  • Common Caregiving Disputes Discussion
  • Stress Caused by Conflicts
    • The why's
    • The who's
    • The how's
    • The when's
  • David vs. Goliath: How to support the Davids
  • Strategies to Help Family Caregivers Cope with Conflict
  • Practice Delivering the Dispute Plans and Daily Healing Plan. (You'll also have the opportunity to share your own experiences with family conflicts.)

Earn 23 CEUs

We are approved to provide 23 continuing education hours for the list of professionals, below. Continuing education hours are provided by the Continuing Education Institute of Illinois. Check back regularly for updates on our status approval.

We also are approved to provide CEUs for health care professionals throughout the United States. You can check the map created by our CEU provider, Continuing Education Institute of Illinois, to see if we can provide CEUs for your profession in your state. (Scroll down the page to see the map.) Don't see your profession on the map? Send Denise an email and she'll check with our CEU provider about offering CEUs to you.

  • Certified Dementia Practitioner®
    We are approved to provide continuing education credit for Certified Dementia Practitioners®​ in all 50 states.
  • Certified Senior Advisor®
    We are approved to provide continuing education credit for Certified Senior Advisors®​ in all 50 states.
  • Nurses
    We are approved to provide continuing education credit for nurses​ in all 50 states.
  • SHRM Professional Development Credits
    This program is approved to for PDCs for the SHRM-CPSM or SHRM-SCPSM in all 50 states.
  • Professional Coaches
    We are approved to provide professional coaches 23 hours for resource development in all 50 states.

We are approved to provide CEUs for the following Illinois professions:

  • Counselor-Professional/Clinical
  • Dental Hygienist
  • Dietitian/Nutritionist
  • Marriage and Family Counselor
  • Nursing Home Administrator
  • Occupational Therapist
  • Physician
  • Psychologist
  • Physical Therapist
  • Respiratory Therapist
  • Social Worker

We are approved to provide CEUs for social workers in Indiana, Iowa and Wisconsin.

Certification Requirements

You become a Conflict Resolution Strategist when you:

  • Complete the Master Classes and their exams
  • Join six hours of live training
  • Practice creating Conflict Resolution Strategies with five individuals
  • Pass an exam.

We have learned that students who quickly complete their certification requirements do best after finishing our program. We now require that students complete their certification requirements within 90 days of their training date. You complete all Master Classes and then attend a live training date. You have 90 days from that live training date to complete your certification requirements.

Students completing their requirements 91 days or after will incur a $200 penalty in order to become certified. For example, let’s say you enroll in and pay for our CRS training on May 1. You choose to take a live training on October 11 and 18. You have 90 days from October 18 to complete the certification requirements.


You renew your certification every two years. With your renewal, you maintain the license to use our proprietary tools, like our Caregiving Wheels. You renew when you:

  • Join a six-hour live training to refresh your skills
  • Complete our exam
  • Pay your renewal fee of $100.

Enroll to Start Easing the Stress of Caregiving Conflicts

The value of this training is $997.

The cost to you is $647.

Enroll today to enjoy the greatest savings. You can join the live training based on your availability.

After attending your six hours of live training, you have 90 days to complete your certification requirements. For instance, if you enroll on April 17, complete the live training in August, then you'll want to complete your certification requirements 90 days from your last August live training date. You incur a $100 penalty fee if you complete your certification requirements 91 days or beyond after attending your six hours of live training.

Enroll via the widget, below.

After submitting your payment, please wait while the website automatically directs you to your course material. Once directed to your course material, you can then click through to your material and schedule your live virtual training. Please also check your email, including your Spam folder, for messages from us.

Become a Conflict Resolution Strategist

Share the strategies that help family caregivers cope with conflict.

Enroll today for $647.

Become a Conflict Resolution Strategist and Caregiving Facilitator

Share the strategies that help family caregivers cope with conflict. Facilitate the group that features meaningful conversations.

Enroll today for $797 and save $150.